Overview

Lumin Smart Panels manufactured after mid-2021 have a redesigned set of lights, switches, and ports on the side of the enclosure. This article explains how to interpret indicator lights on Lumin Smart Panels manufactured prior to and after the redesign. Though minor variations exist among different generations, the side of the enclosure of these units generally resemble the images below.


Gen 6 and Prior
Gen 7
The side of a Gen 6 and prior Lumin Smart Panel. On the side of its enclosure from top to bottom are: a green LED light, a blue LED light, a WiFi button, and a Power rocker switch.The side of a Gen 7 Lumin Smart Panel. On the side of the enclosure from top to bottom are: a Power rocker switch, a red Power LED light, a green Network LED light, a blue Online LED light, a Setup button, an Ethernet port, and a RS-485 port.


Both the blue/Online light and the green/Network light give an indication of connection status. A solid blue/Online light indicates a general connection to the internet (the ability to ping Google). A solid green/Network light indicates a connection to Lumin servers.


Gen 7 Lumin Smart Panels also include a red Power indicator light for a total of three external LEDs.


Interpreting Various Indicator Light States

LED StatesExplanation
  • Blue/Online light is solid
  • Green/Network light is solid
The Lumin Smart Panel is successfully connected to the home's WiFi network.
  • No blue/Online light
  • No green/Network light
This indicates that the Lumin Smart Panel is not receiving power or has experienced a hardware problem. Ensure that the circuit breaker providing power to Lumin is energized and operating properly. If this is the case, contact Lumin Customer Support.
  • Blue/Online light is blinking
  • Green/Network light is blinking
This indicates that the Lumin Smart Panel is in Hotspot or Setup Mode. This is the mode the Lumin Smart Panel must be in to begin the setup process after initial installation and is the expected state when the Lumin Smart Panel is first turned on by the installer. If a Lumin Smart Panel displays two blinking lights after having been successfully connected, this is an indication that either the WiFi button (Gen 6.1 and prior) or Setup button (Gen 7 and later) has been pressed. This mode is for setup only as the Lumin Smart Panel cannot connect to the internet in this state. Post-installation, this mode can be exited by pressing and releasing the WiFi button/Setup button (depending on your Lumin Smart Panel) once more. In less than a minute, both lights should be solidly lit, indicating a connection to Lumin servers. During the connection process after pressing the button, lights may go off or blink. This is normal and should not be interrupted by another button press.
  • Blue/Online light solid
  • Green/Network light blinking
This indicates that the Lumin Smart Panel cannot connect to Lumin servers. The Lumin Smart Panel should reconnect once the problem is resolved. No action by the user is necessary.
  • Blue/Online light off
  • Green/Network light blinking
This indicates that the Lumin Smart Panel is trying to connect to the network. If this persists for more than a minute, it may indicate an issue such as:
  • Internet connection lost
  • New WiFi router installed
  • WiFi network name changed
  • WiFi password changed


Resolving Connection Issues

If the network name or password has been changed, the Lumin Smart Panel will need to be reconfigured with the new network credentials. For more information, see:


A Lumin Smart Panel with connectivity issues can often be reset by means of a power cycle.

  1. Press the Power rocker switch to the O (off) position.
  2. Wait for a few seconds to pass.
  3. Press the Power rocker switch back to the I (on) position.


If the Lumin Smart Panel does not reconnect within approximately one minute, call Lumin Customer Support at 888-421-0616.


Note that users can still connect to and control Lumin during an internet outage. Ensure that the mobile device running the Lumin app is connected to the same WiFi network as the Lumin Smart Panel. Communication between the mobile device and the Lumin Smart Panel will occur on the wireless network, even when that network does not have a connection to the wider internet. For this reason, ensure that the router will be powered by the battery and not shed by Lumin during a grid outage.


www.luminsmart.com