If you are having trouble connecting your Lumin Smart Panel (LSP) to your home's WiFi network, the problem may be due to a firewall setting configured by the homeowner or the internet service provider.
Firewall Requirements
The following ports must be opened to allow outbound traffic:
- 443-449
- 50000-60000
If you continue to experience issues connecting your LSP to the home's WiFi network, please contact Lumin Customer Support.
Other Potential Connection Issues
Please note that there may be other issues causing the connection problem including:
- The LSP is in Setup Mode.
- The blue and green LEDs on the side of the LSP should both be blinking during initial setup only. If both lights are blinking after the LSP has been set up, follow the procedure in this article:
- The home's WiFi network is not 2.4 GHz.
- 2.4 GHz is required.
- Not being connected to the home's WiFi network.
- The network signal is not strong enough.
- The LSP WiFi antenna is not installed or is damaged.
Other causes of connectivity issues can be diagnosed by contacting Lumin Customer Support.